If we learned anything from 2020, it was to expect the unexpected—and it was a learning year for businesses across the board. Those that survived came out the other end looking much different than before—with new processes, procedures, and priorities in place. As we look to 2021, and eventually to a post-pandemic world, agility has become even more critical to a business’ survival. Current research from McKinsey suggests that “the reskilling challenge will be particularly acute in operationally intensive sectors, such as manufacturing, transportation, and retail, and operations-aligned occupations, such as maintenance, claim processing, and warehouse order picking.”
