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Building Strong Customer Experience Amid COVID-19

August 24, 2020

According to a recent report from the National Association of Manufacturers, Economic and Operational Impacts of COVID-19 to Manufacturers, 53 percent of members anticipate a change in operations and 36 percent are facing supply chain disruptions. Manufacturers are confronted with the challenge of ensuring that massive operational changes don’t disrupt their ability to support their customers. Maintaining excellent customer experience requires adapting to customers’ changing needs and supporting them across digital channels.

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