Given all the attention to the supply chain over the past two decades, one might think all available efficiencies have already been found. But in the digital world, anything that looks like it’s just about to settle into a mature and sensible set of business processes usually means disruption is just round the corner. The current disruptor: speeding service to customers.
New technologies are necessary to accommodate the transformative shift to a customer-centric supply chain. Cloud computing and connected smart devices are both being used to speed connectivity and improve visibility and responsiveness to fast-changing market demands.
