It’s the era of customer focus. Manufacturers in every industry are learning that customer obsession—not just customer service—is increasingly critical to success. For many manufacturers, this is a new way of looking at the market, one that causes operational questions as well as concerns about technology gaps. Fortunately, modern software solutions can help manufacturers step up to the challenge of building long-lasting relationships with customers.
The back story
Discrete manufacturing has a long history of creating make-to-stock products on an assembly line with few, if any, variations.
